Context et objectives
The company is a car dealership specializing in used vehicles. The owner, with many years' experience in the industry, has developed an excellent network of partners and customers, which has enabled his company to grow significantly.
The aim was to modernize internal processes to improve operational efficiency and customer satisfaction.
The challenge
The owner, operating mainly on his own, was facing an increasingly heavy workload, leading to inefficiency and customer service problems.
All operations were managed manually in an Excel file, slowing down processes and increasing the risk of errors. Although a management tool was in place, it was severely under-utilized, limiting its positive impact on the company's operations.
Approach et methodology
We carried out a 360° analysis of the company to identify its internal and external challenges. This analysis enabled us to define rapid optimization gains thanks to technology.
We evaluated several technology solutions, including vAuto, Boom CRM, GVO, and ERA-Ignite, to enable the company to reduce its management workload, automate certain tasks, and offer a better customer experience.
Solutions and results
Thanks to our digital diagnostic, we recommended the use of vAuto, Boom CRM, GVO, and ERA-Ignite solutions. These tools will automate and centralize operations management, reducing the owner's workload and improving overall business efficiency. The integration of these solutions will also enhance the customer experience by offering faster, better organized services.
Tools et technology used
vAuto for inventory and price management, Boom CRM for customer relationship management, GVO for operations and vehicle management, ERA-Ignite for sales and business process integration.
Conclusion and long-term impact
Digital diagnostics have enabled the dealership to modernize its operations, making day-to-day management smoother and more efficient.
In the long term, these improvements will enable the company to better serve its customers while facilitating business growth.
A similar need?
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