Context and objectives
A customer offering services to people in financial difficulty had been using the same website for several years. The site had not been maintained for some time and lacked the modern functionality expected of this type of organization.
The aim was to modernize the site without a complete overhaul, while improving the efficiency of online operations.
The challenge
Information on the website was outdated, many images were broken or not representative of the company's mission, and there was no integration between online forms and events. This led to a significant amount of manual work and paperwork within the company, making operations inefficient.
Approach and methodology
We undertook a global update of the site to align the projected image with the company's mission, ensuring visual and functional consistency.
Implementation of digital forms and an integrated calendar for online registrations
In collaboration with the client's team, we configured digital forms connected to their internal management system, as well as an integrated event calendar enabling participants to register directly online.
Solutions and results
Thanks to this intervention, employee workload was reduced, the risk of errors was minimized, and the website's user experience was significantly improved. The site is now better aligned with the company's mission and offers modern, efficient functionalities.
Issues and lessons learned
One of the main challenges was to update the site without interrupting existing operations, while ensuring that the new integrations worked perfectly as soon as they were implemented. Particular attention was paid to verifying functionality and training staff to ensure a smooth transition.
Tools and technologies used
- Tools : WordPress, Elementor, Microsoft 365, Power Apps
- Features: Content updates, online forms, event management, integration with internal management system.
Conclusion and long-term impact
The website upgrade enabled the customer to improve the efficiency of its online operations, while offering a better user experience..
In the long term, these improvements will enable the organization to continue to serve its customers more efficiently, and to integrate further functionalities as they grow.
A similar need ?
Do you have a similar project, or would you like to find out more about our website optimization services? Contact us today to discuss your needs.